Morikawa, Head of the "BOTCHAN AICALL" business, will be speaking at "CC AI BENCHMARK 2026" (hosted by EdgeWorks). This two-day online conference, held from Wednesday, July 15 to Thursday, July 16, 2026, will thoroughly compare 20 AI services designed for contact centers.
By attending this conference, you can comprehensively compare the services of various companies, helping you discover valuable solutions to your challenges and make optimal decisions.
Three Key Features of This Conference
1. Industry's First Live Broadcast in a Sales Negotiation Format
Instead of a heavily scripted seminar, we will broadcast a real business negotiation setting live. Because the host asks unscripted questions and delves deeper into the topics, not only the strengths of each company's products but also their problem-solving capabilities and the representatives' expertise will naturally come to light. *According to EdgeWorks research (as of May 11, 2026)
2. Exclusive Benchmark Materials from the Host Provided to All Attendees
After the conference, the host will provide an exclusive report summarizing their impressions and comparison points of each company to all registered attendees free of charge. This offers added value not found in other events, explaining the "actual selection criteria"—which are difficult to assess from mere specification sheets—from a professional perspective.
3. Flexible Attendance for Specific Sessions & Archive Availability
Even if you are unable to attend all sessions, you can choose to watch only the sessions relevant to your interests. Additionally, an archive will be available exclusively for registrants, allowing those who cannot participate in real time to watch at a later date.
About the BOTCHAN AICALL Speaking Session
Our representative, Morikawa, will speak in "SESSION 5" on the second day of the conference.
- Date and Time: Thursday, July 16, 2026, 13:00 - 13:30
- Theme: Generating "Results" Without Compromising Customer Experience: The Telephone AI Agent
- Session Overview: Implementing AI solely for cost reduction runs the risk of damaging a company's brand experience. "BOTCHAN AICALL" learns the know-how of highly skilled operators to automate telephone responses using AI. By understanding the customer's context and providing attentive, empathetic responses, it achieves high answer rates and order completion rates, linking directly to "results" such as sales and CVR. This seminar will introduce the reasons why customers choose our service, along with insights into the post-implementation improvement cycle driven by our dedicated Customer Success team.
Event Overview
- Event Name: CC AI BENCHMARK 2026 (Contact Center AI Benchmark 2026)
- Organizer: EdgeWorks
- Dates: Wednesday, July 15 to Thursday, July 16, 2026
- Format: Online (Zoom Webinar) *Advance registration required
- Cost: Free
- Capacity: 1,000 participants per day (first-come, first-served basis)
- How to Apply: Please register via the special event page below.
Click here to register (External site)
This conference is recommended for professionals involved in the following roles:
- Managers and Center Directors of Contact Center Departments
- Heads of CS/CX Departments
- Heads of DX Promotion and Information Systems Departments
- Heads of Corporate Planning and Business Planning
- Decision-Makers involved in AI Implementation
We sincerely look forward to your participation.
