Brand Experience Drives Value.
BOTCHAN connects companies with consumers
through exceptional support and seamless experiences.
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Why Choose BOTCHAN?
Trusted by over 600 companies to drive real business value.
Data-Driven Creative Expertise
Leverage proven strategies and data insights gained from hundreds of successful deployments.
Dedicated Customer Success Team
Get custom-built conversation flows and chatbot experiences tailored to your specific industry.
Cost-Effective Solutions
Flexible plans designed to fit your budget and scale with your business growth.
Fully Customizable & Intuitive Chat UI
Tailor the chat experience to your brand and maximize your conversion rates.
Data-Driven Optimization via an Intuitive Dashboardl
Leverage robust reporting and actionable insights to continuously optimize performance.
Reliable Ad Tracking & Measurement
Seamlessly integrate reliable ad tracking without disrupting your current workflows.
Extensive Integration Options
Easily connect BOTCHAN with your favorite tools to build a custom tech stack.
See BOTCHAN in Action
Customer Stories
Lineup
Our Products
Explore our comprehensive suite of solutions
designed for every stage of the customer journey.
BOTCHAN Payment
A conversational checkout that maximizes conversions and CLV for subscription e-commerce.
BOTCHAN Payment eliminates checkout friction and cart abandonment caused by clunky traditional forms. By processing secure payments directly within the chat and naturally introducing cross-sells and upsells, it drives higher revenue and maximizes CLV through a seamless brand experience.
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BOTCHAN EFOEntry Form Optimization re-imagined for the global market
Boost conversions and stop form abandonment with interactive conversational forms.
Increase conversion rates by an average of 130%. Our intelligent chat forms significantly reduce drop-offs by providing a frictionless, interactive data-entry experience. Gain deep insights through granular reporting on user behavior, while our dedicated success team helps you optimize every interaction to maximize your ROI.
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BOTCHAN Engagement
Personalized conversational marketing. Seamlessly transition users to messaging apps like LINE to drive higher conversions.
Engage abandoning visitors by guiding them to LINE. Our interactive chat helps prospective customers discover the right products for them. Through personalized 1-to-1 communication, you can effectively nurture leads into loyal customers. Plus, native integration with BOTCHAN Payment ensures a frictionless journey from initial engagement to final checkout.
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BOTCHAN Keeper
Reduce churn and maximize CLV with our proactive automated retention platform.
Prevent cancellations before they happen. Our intelligent chat interface engages users at the critical moment of cancellation to uncover the real reasons behind their request and instantly offer personalized solutions or alternatives. Gain deep insights into churn drivers through our reporting dashboard, while providing 24/7 automated support to protect your brand experience—even when your call center is closed.
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BOTCHAN AI
Transform customer support with Generative AI to slash costs and drive revenue.
Empower your AI with your proprietary corporate data to automate complex customer interactions. Deliver instant, hyper-personalized responses to inquiries while seamlessly identifying cross-sell opportunities to boost sales. Powered by Azure OpenAI, our platform ensures enterprise-grade security and data privacy you can trust.
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BOTCHAN AICALL
Automate inbound calls 24/7 with expert-level Voice AI.
Replicate the performance of your best support agents with conversational Voice AI. Seamlessly integrated with your core systems in real time, our AI instantly understands caller intent, resolves complex inquiries, and guides customers to the optimal solution without human intervention.
MoreCompare Product Features and Find the Right Fit
| BOTCHANPayment | BOTCHANEFO | BOTCHANEngagement | BOTCHANKeeper | BOTCHANAI | BOTCHANAICALL | ||
|---|---|---|---|---|---|---|---|
| Customer Journey Stage | Awareness & Outreach | ||||||
| Checkout & Payment | |||||||
| Lead Generation & Forms | |||||||
| Upsell/ Retention | |||||||
| Churn Prevention | |||||||
| Support | Dedicated Customer Success | ||||||
| Estimated Onboarding Time | 1 Month | 1 Month | 3 Weeks | 1.5 Months | 3 Weeks | 1.5 Months | |
| Admin Dashboard | |||||||
| Price | Setup Fee | ||||||
| Monthly Fee | |||||||
| Performance & Usage-Based Fees | |||||||
Study
Case Studies
See how leading companies across industries are driving real results with BOTCHAN.
Kamino Clinic/Medicine & Beauty
- Becoming the “ace of digital initiatives”: A lead nurturing strategy that achieved roughly 40 times more conversions in specialized medical care
- #BOTCHAN Engagement#Medicine & Beauty#CVR Improvement#LP CVR Improvement
loIve・pilates K/Fitness
- Delivering customer experiences via LINE that let people “shine as themselves.” A conversational approach of “empathy” and “support” that achieved a membership sign-up rate 120% higher than other media.
- #BOTCHAN Engagement#Fitness#CVR Improvement#LP CVR Improvement
Events
Join our regular webinars and events to learn the latest in digital marketing and chatbot strategies.
- Register Now
![[Available until 4/15] Full archive streaming has begun for the Spring 2026 Online Conference, "Secrets of Contact Center Operations": 20 Leading Companies Share Their Success Stories](https://cdn.sanity.io/images/cq2mc10e/production/4d1dd741af1d0b686057ffa5c5bfe67008df054c-1600x900.jpg)
Free Seminar[Available until 4/15] Full archive streaming has begun for the Spring 2026 Online Conference, "Secrets of Contact Center Operations": 20 Leading Companies Share Their Success StoriesMarch 30, 2026 (Mon) 9:00 a.m. – April 15, 2026 (Wed) 11:59 p.m.
- Closed
Free SeminarSecrets of Contact Center Management: Success Stories from 20 Leading Companies – Online Conference Spring 20262026/03/11 09:30–17:05
- Closed
Free seminarAI × Self-Service Forum: Transforming Contact Centers Beyond Mere Operational Efficiency2026/01/20 10:00–15:55
Blog
Actionable marketing insights and best practices.
News
- 2025.10.02#Press Release
- wevnal Inc. begins providing its BOTCHAN EFO chat form to SMBC Consumer Finance Co., Ltd.
- 2025.09.11#Press Release
- Beta release of the telephone AI agent “BOTCHAN AICALL”. POC provision begins for five major companies, including Orico Car Life and Men’s Clear.
- 2025.07.01#Media
- BOTCHAN has been featured in EC no Mikata’s “E-commerce Industry Chaos Map.”
- 2025.05.27#Media
- BOTCHAN has been featured in the “Marketing DX Chaos Map 2025 Edition.”