Event Overview
Presentations from 20 leading companies! For a limited time, we are offering archived access to an online event where you can systematically learn the latest successful case studies in contact center operations in just one day.
In addition to challenges such as labor shortages, inconsistent service quality, and training burdens, organizations are now simultaneously expected to leverage VoC and improve productivity. The key to meeting these demands lies in transforming operations based on generative AI and data/knowledge.
At this conference, we will bring together 20 companies that support contact centers on a daily basis and present successful case studies of center operations across four categories: (1) operational design, (2) CX/EX/VoC analysis, (3) automation and streamlining of first-line responses, and (4) knowledge utilization.
We will explain a wide range of initiatives, from design and operation for smooth center management to the use of generative AI, CX design, automation of customer interactions, knowledge management, and CRM integration. The program is designed so you can take away practical know-how on designing and operating centers that balance quality and efficiency. If you are unsure which methods best fit your organization’s current situation, we encourage you to attend and use this as an opportunity to identify your next actionable step toward tangible results.
| 配信期間 | 2026/03/30（月） 09時00分 〜 2026/4/15（水）23時59分 |
| 開催場所 | オンライン配信 |
| 参加費 | 無料 |
| 備考 | 競合企業様などのご参加をお断りする場合がございます。 予めご了承くださいませ。 |
Time Schedule
| Program |
|---|
| Opening Remarks |
| Altius-Link Inc. Turn Dialogue Logs Into Assets! Building AI-Ready Data Infrastructure for the AI Agent Future |
| A.I. Squared. Inc. What We Learned Working With DX Leaders on AI Projects — A Real-World Guide to Stakeholder Engagement |
| NTT Marketing Act ProCX Contact Center DX: When Adoption Doesn't Lead to Results |
| Bellsystem24 Holdings Inc VOC Meets Customer Data: Contact Centers Become the Hub for Customer Understanding |
| VideoTouch Inc Slash Administrative Burden by 90%: Generative AI for Smarter Operator Coaching and Evaluation |
| Cloud Circus Inc. Redefining Customer Experience: A New Approach to Balancing Satisfaction and Productivity via Tech-Touch Solutions |
| PKSHA Technology Inc. Beyond the Trade-Off: The Contact Center Strategy That Unites Productivity with VOC Collection |
| Funai Consulting Inc AI × Funai Outbound Strategy: How to Build a Prospecting System Where Every Agent Wins |
| RevComm Inc. Mining the 'Treasure Mountain' of Call Data: Discovering Customer Needs and Success Formulas Through Holistic History Analysis |
| RAKUS Co., Ltd. Maintaining CSAT in Email Support: Systems to Prevent Mistakes & Using GenAI to Speed Up First Responses |
| TOMORROW NET Co.,Ltd. Designing for Success: How CX Strategy Drives AI Adoption in Phone Support — Real Examples from the Field |
| MEDiA LiNK.Co.,Ltd. Despite the Shift Away from Voice, Calls Persist: How 2026 Phone DX Uses AI for First-Line Response |
| IVRy Inc. 2026's New Benchmark: Balancing CX and Efficiency — What the 'AI Contact Center' Looks Like Today (Learned from Cutting-Edge Cases) |
| AI Shift Inc Enterprise Deployments: The Strategic Roadmap for AI Agents Led by VoiceAgent |
| wevnal Inc. Eliminating Missed Connections: How Generative AI Enables a Next-Gen Contact Center for Simultaneous Revenue Growth and Cost Reduction |
| TECHMATRIX CORPORATION Lessons from the Field: How CRM, FAQs, and GenAI Are Supercharging the Knowledge Lifecycle |
| Marubeni Information Systems KCS Reinvented: Generative AI as the Catalyst for Faster Knowledge Creation and Frontline Action |
| Geniee Inc. Stop Generating Unnecessary Tickets: Maximizing Self-Service Resolution with AI |
| Givery, Inc. GenAI Isn't the Silver Bullet: Practical AI Strategies Rooted in Knowledge for Real Contact Center Impact |
| Helpfeel Inc. From Chaos to Clarity: Stopping the Flood of Calls by Organizing FAQs, PDFs, and Manuals with AI |
| Final Comments |
Recommended for
・Contact center managers
・Call center owners and executives
・Heads of customer service departments and center directors
・Training and development managers
・Supervisors, team leaders, and other training staff
・All those involved in education and training
Co-hosting Companies
Altius Link, Inc.
AI Square Inc.
NTT Marketing Act ProCX Inc.
BELLSYSTEM24, Inc.
VideoTouch Inc.
Cloud CIRCUS Inc.
PKSHA Technology Inc.
Funai Consulting Incorporated
RevComm Inc.
RAKUS Co., Ltd.
Tomorrow Net Co., Ltd.
Medialink Inc.
IVRy Inc.
AI Shift Inc.
wevnal Inc.
TechMatrix Corporation
Marubeni Information Systems Co., Ltd.
Geniee, Inc.
Givery, Inc.
Helpfeel Inc.
