USEFUL INFO
Explore free research reports and case studies. Download the resources that interest you.
Is your organization's expertise reaching its customers? A 2026 survey of 1,030 call center users
A survey of 1,030 call center users (conducted July 31 – August 1, 2026). Even when the good service came from AI, 64.6% of the people who received it answered “no problem / satisfied.”
The downloadable report and original page previews are in Japanese.
Why does the same training produce different results? Expert skills and AI: a survey of 309 call center staff, 2026
A July 2026 survey of 309 people explores how to standardize experienced operators’ service quality and how far AI can reproduce it.
The downloadable report and original page previews are in Japanese.
Customer Service DX Survey Report 2026
A survey of 300 customer support staff in e-commerce and services examines the benefits and challenges of chat-based service, its use alongside human support and operating patterns at successful companies.
Available after publication
Industry Implementation Guide: Education and Beauty
A guide to industry-specific use cases is in preparation. Please check back after publication.
Available after publication
Implementation ROI Calculation Guide
A guide to ROI simulation for investment decisions is in preparation.
Available after publication
Industry Implementation Guide: Education and Beauty
A guide to industry-specific use cases is in preparation. Please check back after publication.
Available after publication
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