Frequently asked questions
Here are the questions our customers ask us most often.
About the service
What is BOTCHAN?
BOTCHAN is a personalized customer engagement platform provided by Wevnal Inc. For each customer touchpoint — web, messaging (LINE and more) and the phone — three AI agents (the Web Agent, the Messaging Agent and the Call Agent) serve every customer individually. We aim to deliver in-store-quality service across every customer touchpoint.
What are BOTCHAN's "three agents"?
BOTCHAN serves every customer through three AI agents, one per touchpoint. The Web Agent guides visitors on your site through chat and conversational forms, all the way to sign-up and purchase. The Messaging Agent delivers tailored information via LINE, SMS and email. The Call Agent answers phone inquiries 24/7/365.
Which agents do the former BOTCHAN EFO and BOTCHAN Payment products run on?
The features previously offered as individual BOTCHAN products are now consolidated into the three agents. Web Agent: BOTCHAN AI (AI chat), BOTCHAN EFO (conversational forms) and BOTCHAN Payment (in-chat payments). Messaging Agent: BOTCHAN Engagement (LINE) plus SMS and email delivery. Call Agent: BOTCHAN AICALL (AI phone answering). Existing subscribers can keep using everything as before.
What is "personalized engagement"?
Personalized engagement is service tailored to each customer's situation and interests across every touchpoint — web, messaging and the phone — a concept wevnal advocates. Like a salesperson reading the customer in front of them, it delivers the right response to each person, from first guidance through purchase, repeat visits and cancellation consultations. BOTCHAN is the platform that delivers personalized engagement through AI-native marketing.
Will handing service over to AI dilute our brand?
No, it is not. With BOTCHAN, you design both the conversation and the chat screen to match your brand's tone and world. What the AI handles is delivering one-to-one service. You decide what the service should look like, and wevnal designs it together with you.
Can phone inquiries also be handled by AI?
Yes, you can. The BOTCHAN Call Agent is a voice AI that answers phone inquiries 24/7/365. Working with your in-house systems, it understands what callers need and serves them with AI trained on the know-how of expert operators. It prevents missed night and holiday calls and lets people focus on the interactions only humans can handle.
Comparing options
How is BOTCHAN different from a typical chatbot?
BOTCHAN is designed for engagement that leads to purchase and sign-up. Combining in-chat payments, applications and LINE guidance, it turns engagement on the web into results. A dedicated team supports you in designing the conversations.
We use several tools separately — can BOTCHAN consolidate them?
Yes, you can. If you run an AI chatbot, forms, LINE messaging and phone support on separate tools, BOTCHAN consolidates them into its three agents. Once consolidated, customer data is unified so every touchpoint recognizes the same customer — the web conversation can continue on LINE for consistent engagement. Settings and administration come together in one place, too.
Can we switch to BOTCHAN from another tool?
Yes, you can. BOTCHAN supports switching from your current chatbot, form, LINE messaging tools and more. A dedicated team supports the migration and design, building on your existing conversation scenarios and messaging content.
What industries and company sizes use BOTCHAN?
BOTCHAN is used across a wide range of industries, including e-commerce/D2C, finance, telecom, real estate, HR, education, beauty and BtoB. Customers range from large enterprises to growing companies. The case study pages show industry-specific initiatives and results.
What results can we expect after implementing BOTCHAN?
Results vary by industry and challenge, but for example: Web Agent — a 140% CVR improvement in real estate. Messaging Agent — up to 28.8x monthly conversions versus the first month after introduction in telecom. Call Agent — a 100% call completion rate the day after going live in finance, and answer rates of 96% or higher in e-commerce. Industry-specific results are showcased on the case study pages.
Implementation, operation and pricing
How long does implementation take?
The lead time to launch varies with the agents you use and your requirements. Feel free to contact us for details.
Can we run BOTCHAN without specialist knowledge?
Yes, you can. A dedicated customer success team works alongside you from conversation design through post-launch improvement. You can review results in the admin console and improve together.
Can we start with a single touchpoint or on a small scale?
Yes, you can. BOTCHAN lets you start with a single touchpoint — just the Web Agent or just the Call Agent — and expand to other touchpoints as you see results. Contract terms and other conditions are explained in your inquiry.
Does BOTCHAN integrate with our existing tools and systems?
BOTCHAN integrates via API with various systems, including LINE and ad measurement tools. Please contact us to check whether your systems can be integrated.
Tell me about BOTCHAN's pricing.
We propose the best plan for the agents you use and your requirements. Feel free to contact us first.
AI and security
I am worried BOTCHAN's AI might give wrong answers.
Because BOTCHAN's AI builds its answers from each company's own data, it responds more accurately to your information than a general-purpose generative AI. On the Call Agent, must-confirm items such as identity verification are governed by rules, and when a customer points out a mistake or shows strong dissatisfaction, the call is handed to a human operator immediately.
Is BOTCHAN secure in handling personal information?
BOTCHAN's AI runs on Azure OpenAI and meets the security and data protection standards required for enterprise use. Data you entrust to us is never used for AI training. Wevnal is certified under ISMS (ISO/IEC 27001) and PrivacyMark.
