Call Agent: Orders, changes, cancellations
— fully automated from the call to completion
Answers while checking customer and order data, and supports everything from order entry to account changes and cancellation.
[BOTCHAN] Your next delivery has been skipped. Your next delivery is on May 12.
Hello, this is the BOTCHAN service center. How may I help you?
I want to cancel my subscription.
I see you would like to cancel. If you do not mind, may I ask why?
I just end up with too much of it.
In that case, we can skip your next delivery or switch to one every two months. Would that work for you?
Then please skip my next delivery.
Certainly. We will skip next month's delivery, so your next one arrives the month after. Is there anything else I can help you with?
No, that is all.
Thank you for waiting — your cancellation has been changed to a skip. Thank you for your call
Call Agent client list
- ダイドードリンコ
- LOCABO WORKS
- オリコ カライフ
- 大鷹屋
Zero overflow calls — and precise answers
grounded in customer data
Take every inquiry
No waiting: customer requests are handled 24 hours a day, 365 days a year.
AI retrieves customer data
By asking the right questions, it accurately understands purchases and other details.
Resolve the issue
Resolves customer issues smoothly with the quality of an expert operator.
Learn from the results
Collects and applies customer responses as results to keep improving accuracy.
Why companies choose the Call Agent
Reason 1
Accurate speech recognition and voice
Trained on your in-house knowledge and the voice data of expert operators, it delivers highly accurate voice conversations.
Reason 2
Proprietary technology that finds issues and improves them fast
Analyze which questions make customers abandon calls — something phone calls could never track — and identify the issues to fix instantly. Simultaneous A/B testing of voice and talk scripts is supported too, so discovered bottlenecks can be fixed in the shortest time possible.
Reason 3
AI service quality, scored
Improve service quality with scores instead of gut feeling. Automatic scoring of the AI's responses makes safety visible and helps you find what to improve.
01Orico Car Life
A 100% call completion rate from the day after launch
Head of Web Business From requirements to production in just one month. Day one's completion rate was 90%; day two reached 100%. The conversion rate of answered calls also doubled compared with human operators.
02LOCABO WORKS
A 96%+ answer rate maintained while operator seats nearly halved
Mail-Order Business HQ Call volumes swinging with ad spend made seat planning a constant struggle. Since going live in January 2026 the answer rate has stayed above 96% while operator seats were cut to nearly half.
03NR
Answer rates in the 90s kept up even as call volume grew
Managing Director Even as new-business growth raised call volume, the answer rate stayed in the 90s without a major hiring push. The floor adjusts the AI's share of calls while watching traffic and staffing.
Head of Web Business
Mail-Order Business HQ
Managing DirectorCustomer data carries over
so every call fits the caller
AI builds each conversation from past interaction history and the latest customer data.
Across phone, SMS and forms, every customer gets consistent service.
USE CASE01
Never miss a ready-to-buy moment, 24/7
USE CASE02
Phone and web share information, so nothing is repeated
Case studies
In use across a growing range of customer-service operations
Locabo Works / EC
Maintained a response rate of over 96% while halving the number of operator seats. A small team’s structural transformation of inbound call operations achieved with AICALL.
- #電話接客エージェント
- #EC
- #Cost Reduction
- #Sales Automation
Drive with Orico / Finance
100% call completion rate the day after launch! “BOTCHAN AICALL” delivers customer service quality on par with human operators, realizing a co-creation between people and AI.
- #電話接客エージェント
- #Finance
- #Sales Automation
NR shop / EC
AI phone agent achieves an end-to-end automation rate of over 80%, from customer service through post-call processing
- #電話接客エージェント
- #EC
- #Sales Automation
Getting started
- STEP 1
Consultation
Feel free to reach out. We'll walk you through the improvements that are possible, based on a simulation.
- STEP 2
Demo & quote
Along with a demo version, we present an impact assessment using your data and the best plan for you.
- STEP 3
Development
We design the AI scenarios and set up integration with your core systems.
- STEP 4
Testing
We test and verify the AI scenarios' behavior and expected outcomes in detail.
- STEP 5
Go live
After launch, we provide 24/7 monitoring and regular tuning.
Pricing
We quote the plan that best fits
your requirements.
