wevnal Inc. (Head Office: Shibuya-ku, Tokyo; CEO: Hirofumi Isoyama), which operates the BX platform “BOTCHAN,” held a discussion with Microsoft Japan Co., Ltd. (“Microsoft Japan” below). In this discussion, the parties exchanged views on the potential that generative AI brings to the web customer engagement domain and its future outlook, focusing in particular on “BOTCHAN AI,” which leverages Azure OpenAI Service provided by Microsoft Japan.
Background of the Discussion
wevnal Inc. has been selected as a supporting partner forthe “Azure OpenAI Service Reference Architecture” recommended by Microsoft Japan.In addition,we have been granted priority access to Azure OpenAI Service, a privilege awarded to only three companies in Japan,thereby strengthening our partnership with Microsoft Japan.
Since 2023, wevnal has been leveraging Azure OpenAI Service to develop and provide the generative AI customer service solution “BOTCHAN AI.”
In this discussion, together with Mr. Kobayashi, Executive Officer and Senior Managing Director, Head of the Corporate Solutions Business Division at Microsoft Japan, we exchanged views on the latest trends in AI utilization and the impact of “BOTCHAN AI” on business.
▶︎Read the interview article here:https://note.com/wevnal/n/n2eefa52f88a5
Speaker Profiles
Microsoft Japan Co., Ltd.
Mr. Jiro Kobayashi
Executive Officer, Senior Managing Executive Officer, Head of Corporate Solutions Business Division
After graduating from the School of International Politics, Economics and Communication at Aoyama Gakuin University, he worked at a foreign-affiliated bank and gained experience founding an agri-bio venture. After obtaining his MBA in 2003 and working for a foreign consulting firm, he served in a series of roles at Dell Inc. (now Dell Technologies Inc.), including E-business Division Manager, Sales Director for Small & Medium Business, and Executive Officer for Consumer, Small & Medium Business. In 2018, he was appointed President and Representative Director of Reach Local Japan Services G.K. (now Leadplus Co., Ltd.). He assumed his current position in January 2024.
wevnal Inc.
Kazuo Suzuki
Executive Officer, CTO
After graduating from Waseda University in 2009, he worked as an engineer at Works Applications Co., Ltd. He was responsible for designing, developing, and maintaining an accounting ERP package for large enterprises, as well as launching new services.
He later moved to FANTAS technology Co., Ltd., where he led the launch of a cloud service for customer success. While handling development work across all layers from design through maintenance, he also concurrently directed the overall project. He joined wevnal in April 2022.
What is “BOTCHAN AI”?
"BOTCHAN AI" combines corporate content and customer service knowledge with generative AI to provide attentive, online customer support 24 hours a day, 365 days a year.
By visualizing and analyzing customer interaction data, it uncovers customer insights that can be used in marketing initiatives, helping to drive increased sales.
Service site:https://botchan.chat/product/ai
Company Info
Company Name：wevnal inc.
Head Office：1-23-23 Ebisu Square Floor #7, Ebisu, Shibuya District, Tokyo
Chief Executive Officer：Hirobumi Isoyama
Industry：BX（Brand Experience）,Development of the platform「BOTCHAN」
Founded in：April 2011
