Thank you very much for being part of the “BOTCHAN” family.
We are pleased to announce that our BOTCHAN AICALL Product Manager, Morikawa, will be speaking at the “Secrets of Contact Center Management: 20 Leading Companies Share Their Success Stories – Online Conference Spring 2026,” to be held on Wednesday, March 11, 2026.
About the presentation content
This event features presentations from 20 leading companies and is an online program where you can systematically learn the latest successful case studies in contact center operations in just one day.
In addition to challenges such as staff shortages, inconsistent service quality, and training burdens, organizations are now simultaneously expected to leverage VoC and improve productivity. The key to meeting these demands lies in operational transformation driven by generative AI and data/knowledge.
At this conference, we will bring together 20 companies that provide daily support to contact centers and present successful case studies of center operations in four categories: (1) operational design, (2) CX/EX/VoC analysis, (3) automation and streamlining of first-line responses, and (4) knowledge utilization.
From design and operations that enable smooth contact center management to the use of generative AI, CX design, automation of customer interactions, knowledge management, CRM integration, and more, we will explain a wide range of initiatives. You will gain practical design and operational know-how that balances quality and efficiency. If you are unsure which methods best fit your organization’s current situation, this is an opportunity to move toward the next actionable step that delivers results. We encourage you to attend.
Event Overview
- Event name:Online Conference Spring 2026 – Secrets of Contact Center Management: 20 Leading Companies Share Their Success Stories
- Schedule:Wednesday, March 11, 2026
- Venue:Online (Zoom) *First-come, first-served
- How to make a reservation:Please submit your request using this form.
We would be delighted if all participants could attend our company’s session from 14:45 to 15:05,“Bringing ‘no connection’ and ‘no answer’ to zero: How generative AI enables the construction of a ‘next-generation call center’ that simultaneously boosts sales and reduces costs,”presented by Morikawa.
Co-organizing companies
Altius Link Inc.
AI Square Inc.
NTT Marketing Act ProCX Inc.
BELLSYSTEM24 Inc.
VideoTouch Inc.
Cloud Circus Inc.
PKSHA Technology Inc.
Funai Consulting Inc.
RevComm Inc.
RAKUS Co., Ltd.
Tomorrow Net Inc.
MediaLink Inc.
IVRy Inc.
AI Shift Inc.
wevnal Inc.
TechMatrix Corporation
Marubeni Information Systems Co., Ltd.
Geniee Inc.
Givery Inc.
Helpfeel Inc.
