Thank you for being a valued member of the BOTCHAN family.
We are excited to announce that the full recording of the "The Secrets of Contact Center Operations: Spring 2026 Online Conference" (originally held on Wednesday, March 11, 2026) is now available for on-demand viewing for a limited time. This archive includes a specialized session by Morikawa, Head of our BOTCHAN AICALL division.
About the Event
This comprehensive online event allows you to explore the latest success stories and best practices in contact center operations from 20 industry-leading companies—all in a single day.
Today’s contact centers face a multitude of challenges, from labor shortages and inconsistent service quality to the heavy burden of agent training. At the same time, there is a growing demand to leverage VoC (Voice of Customer) data and boost overall productivity. The key to overcoming these hurdles lies in operational reform driven by generative AI, data, and knowledge management.
For this conference, we brought together 20 expert companies that provide daily support to contact centers to share proven strategies across four key areas:
1. Operational Design
2. CX, EX, and VoC Analysis
3. Frontline Response Automation & Efficiency
4. Knowledge Utilization
The sessions dive deep into practical solutions, covering everything from foundational design for smooth operations to the implementation of generative AI, CX strategies, response automation, knowledge management, and CRM integration. You will walk away with actionable insights to optimize both quality and efficiency in your operations. If you are struggling to find the right approach for your current setup, this is a great opportunity to discover your next move to drive tangible results.
Event Details
- Event Name: Secrets of Contact Center Operations: 20 Industry Leaders Share Success Stories – Spring 2026 Online Conference
- Streaming Period: Monday, March 30, 2026, 9:00 AM – Wednesday, April 15, 2026, 11:59 PM
- Location: Online Streaming
- How to Register: Please apply via the link here
We highly recommend tuning into our session led by Morikawa: "Zero 'Unconnected/Unanswered' Calls: Building a Next-Generation Call Center with Generative AI to Drive Sales and Cut Costs."
Co-Sponsors
Altius Link, Inc.
A.I. Squared, Inc.
NTT Marketing Act ProCX
BELLSYSTEM24, Inc.
VideoTouch Inc.
Cloud CIRCUS Inc.
PKSHA Technology Inc.
Funai Consulting Incorporated
RevComm Inc.
RAKUS Co., Ltd.
TOMORROW NET Co.,Ltd.
MediaLink.Co.,Ltd.
IVRy, Inc.
AI Shift,inc
wevnal inc.
TechMatrix Corporation.
Marubeni I-DIGIO Holdings Co.,Ltd.
Geniee, Inc.
Givery, Inc.
Helpfeel Inc.
