Our President and CEO, Hirofumi Isoyama, appeared on the special edition of NIKKEI THE PITCH within the audio media “Nagara Nikkei,” operated by Nikkei Inc.
The theme was “Bringing Hospitality Back to the Internet: wevnal’s AI Customer Service Revolution in Its 15th Year.” In a discussion format with Ms. Noriko Tonomura, Monday personality of “Nagara Nikkei,” and Ms. Saki Ikeda, editor-in-chief of NIKKEI THE PITCH, we spoke on topics such as the following.
- Founded in 2011 and, while providing customer acquisition support as an advertising agency, we identified the issue of a “lack of customer service”
- In 2018, based on this awareness of the issue, we developed the chatbot “BOTCHAN” and shifted to a SaaS business
- How the emergence of generative AI has expanded the possibilities of customer service
- Delivering a “dedicated concierge” experience to every customer through AI agents
- The intention behind our slogan, “Turning every encounter into exceptional customer service.”
Focusing on the theme of “customer service,” which we have been committed to for 15 years, we discuss our journey so far and the future we aim to achieve. We invite you to listen.
▼Listen to the broadcast here
https://www.radionikkei.jp/podcast/episode.html?p=nagara&e=4c99d388-7c49-11f1-ac6a-ef43089ec473