We are pleased to announce that a case study featuring our telephone AI agent, "BOTCHAN AICALL," has been published on the Microsoft Case Study website.
This article highlights the development background of "BOTCHAN AICALL," which was built using Microsoft Foundry's "GPT Realtime API (Speech-to-Speech)," as well as its system architecture utilizing Microsoft Azure.
< Key Points of the Article >
- Achieved the automation of telephone customer service, previously handled by human operators, by leveraging the latest "Speech-to-Speech" model.
- Prevented opportunity loss through consistent service quality, achieving an "80% phone order completion rate" that outperforms the human operator average (45%).
- Delivered natural, smooth, and delay-free voice interactions with a response time of "1 to 1.3 seconds," ensuring a stress-free customer experience.
- Reduced operator workload to "1/3 to 1/4" of previous levels by utilizing AI to automate procedures such as order placements and modifications.
Additionally, the case study features an interview with Tomoki Morikawa, Head of BOTCHAN AICALL Business, and Kazuo Suzuki, Senior Executive CTO.
▼ Please read the case study from the link below (External site)
https://www.microsoft.com/ja-jp/customers/story/26744-wevnal-azure-openai-in-foundry-models#customers-share-modal-dialog