An interview with our President and CEO, Hirofumi Isoyama, titled “There Was No Customer Service on the Internet — Hirofumi Isoyama of wevnal Takes On Redesigning Customer Experience in the AI Era,” has been published on the owned media platform “NIKKEI THE PITCH,” operated by Nikkei Inc.

From the formative experience that inspired the company’s founding, through the redesign of customer experience pursued via development of the chatbot “BOTCHAN,” to our future vision of a personalized customer journey where each individual has their own dedicated AI concierge, this text outlines the path we have taken so far.

In addition, you can listen to content on the same theme in the special edition of the Radio Nikkei audio program “Nagara Nikkei.”

▼NIKKEI THE PITCH
https://pitch.nikkei.com/library/174/

▼ Nagara Nikkei (Podcast)
https://www.radionikkei.jp/podcast/episode.html?p=nagara&e=4c99d388-7c49-11f1-ac6a-ef43089ec473

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