Tomoki Morikawa, Head of BOTCHAN AICALL, will speak at the Nikkei Messe Premium Conference Series, "Voice Communication Strategies in the Era of AI Agents: Balancing Customer Experience Optimization and Compliance Enhancement," to be held on Tuesday, July 28, 2026, from 1:00 PM to 5:00 PM.
Conference Highlights
In frontline operations such as sales, customer service, and call centers, organizations face critical challenges. These include the person-dependent management of sales records, inconsistent service quality, inappropriate conduct or fraud, and the need for preparedness against customer harassment. In particular, because face-to-face and telephone communications inherently "leave few records," they have long been considered areas where managing audit trails and implementing operational improvements are highly difficult.
In recent years, advancements in AI speech technology have expanded beyond mere transcription and summarization of conversations, enabling real-time application and the analysis of emotions and intent. Consequently, frontline communication is transitioning into a phase of "leveraging voice data for decision-making."
At this conference, focusing on practical challenges such as leveraging sales record data, preventing fraud, and addressing customer harassment, we will introduce the latest trends in visualizing and enhancing communication through AI voice technology, alongside specific corporate use cases.
About the BOTCHAN AICALL Session
Our representative, Tomoki Morikawa, will be speaking in "Session 3."
- Date & Time: Tuesday, July 28, 2026, 2:45 PM – 3:15 PM
- Theme: Solving "Person-Dependent" Phone Operations with AI: A Voice AI Agent Replicating Skilled Operator Quality 24/7
- Session Overview: Inconsistent phone support quality directly damages customer trust. In this session, we will introduce "BOTCHAN AICALL," a solution designed to replicate the responses of experienced staff. We will provide actionable strategies for eliminating person-dependency—using AI to deliver high-quality initial responses and seamlessly escalating complex issues to human agents. Furthermore, we will explain how this approach ensures consistently stable service quality while also serving as a countermeasure against customer harassment.
Event Overview
- Event Name: Nikkei Messe Premium Conference Series: "Voice Communication Strategies in the Era of AI Agents: Balancing Customer Experience Optimization and Compliance Enhancement"
- Organizer: Nikkei Inc.
- Date & Time: Tuesday, July 28, 2026, 1:00 PM – 5:00 PM
- Format: Online viewing (Available via the NEON Seminar Room)
- Participation Fee: Free
- How to Register: Please register via the special event page (NEON) below.
- Register Here (External Site)
