We are currently offering an on-demand archive of the full sessions from the Nikkei Messe Premium Conference Series, "Voice Communication Strategies in the Era of AI Agents: Balancing CX Optimization and Compliance Enhancement," originally held on Tuesday, July 28, 2026.
This broadcast includes the session featuring Tomoki Morikawa, Head of our "BOTCHAN AICALL" Business, and will be available for a limited time until September 5, 2026. If you were unable to attend the live event, we highly encourage you to take this opportunity to watch the sessions.
Conference Highlights
In frontline operations such as sales, customer service, and call centers, organizations face critical challenges: the over-reliance on individuals for interaction records, inconsistent service quality, inappropriate or fraudulent conduct, and the growing need to prepare for customer harassment. Face-to-face and phone communications, in particular, have traditionally left few concrete records, making audit trailing and operational improvement difficult.
However, recent advancements in AI voice technology have transformed this landscape. Moving beyond simple transcription and summarization, AI can now analyze emotions and intent in real time. We have entered a new phase where frontline communication relies on leveraging voice data for strategic decision-making.
This conference will address practical challenges—such as utilizing sales interaction data, preventing fraud, and countering customer harassment. We will explore the latest trends in visualizing and enhancing communication through voice AI, along with concrete case studies of corporate implementations.
About the BOTCHAN AICALL Session
Tomoki Morikawa will be taking the stage for Session 3.
Theme: Overcoming Operator Dependency with AI: Phone AI Agents That Replicate Expert-Level Quality 24/7
Session Overview: Inconsistent phone support quality directly damages customer trust. This session will introduce "BOTCHAN AICALL," a solution designed to perfectly replicate the interactions of your most experienced staff. We will present concrete strategies to ensure consistently high service quality by having AI handle high-quality first-line support, while seamlessly escalating complex inquiries to human agents. Discover how this approach not only eliminates operator dependency but also provides robust protection against customer harassment.
Event Overview
- Event Name: Nikkei Messe Premium Conference Series "Voice Communication Strategies in the Era of AI Agents: Balancing CX Optimization and Compliance Enhancement"
- Hosted by: Nikkei Inc.
- Streaming Period: Thursday, August 6 – Saturday, September 5, 2026
- Format: On-Demand Video (Viewable via NEON Seminar Room)
- Fee: Free
- How to Register: Please register via the special event page on NEON below. [Register Here (External Site)]