wevnal Co., Ltd., provider of the BOTCHAN series, has entered into a comprehensive alliance with SUPER STUDIO Co., Ltd., provider of the AI commerce platform ecforce, with the aim of maximizing customer lifetime value (LTV) in telephone-based customer service.
Through this alliance, the AI phone agent “BOTCHAN AICALL” will be integrated with “ecforce” to comprehensively enhance telephone customer service for e-commerce and mail-order businesses—from accepting phone orders and handling cancellation or modification inquiries to post-call processing. By connecting customer and contract information in “ecforce” with the conversational AI capabilities of “BOTCHAN AICALL,” we will deliver personalized telephone support tailored to each customer’s circumstances.
If you use ecforce and are facing challenges with the quality of your telephone customer service or the associated operational workload, please feel free to contact us.
For more information about the alliance, please see the full press release.