wevnal Inc. (Head Office: Shibuya-ku, Tokyo; Representative Director: Hirofumi Isoyama) fully redesigned its corporate website and the service website for its personalized customer engagement platform, BOTCHAN, on October 20, 2026.
Background to the Renewal
Since launching BOTCHAN in 2018, we have been committed to delivering the best possible customer service online.
As part of this renewal, we have adopted a new vision—“Delivering exceptional service at every customer touchpoint”—and clarified our brand value and service portfolio as a personalized customer engagement platform spanning the web, LINE, and phone channels.
Key Updates
1. Corporate website revamped around the theme of “AI-native management”
Driven by our aspiration to build a company together with AI, we will share our vision, business initiatives aimed at enhancing customer experiences through AI, and our latest developments.
② “BOTCHAN” Service Website: Product Portfolio Reorganized into Three Agents
We have reorganized our existing product portfolio into three categories: Web Customer Service Agent, Marketing Automation Agent, and Telephone Customer Service Agent. The site is now structured so that even first-time visitors can quickly find the service that best addresses their company’s needs.
- Web Customer Service Agent: Understands website visitors’ intent and delivers personalized, optimal interactions through chat-based forms and AI-powered customer service
- Marketing Automation Agent: Uses LINE, SMS, and email to support ongoing customer communication and engagement building
- Phone Customer Service Agent: An AI trained on the expertise of experienced operators provides 24/7 phone support, from taking orders to handling complex procedures such as cancellations and plan changes
Looking Ahead
We will continue to advance AI-native marketing—not merely using AI to reduce staffing needs or automate tasks, but enabling AI to handle marketing operations so that companies can focus on creating value by deciding whom they want to reach and what they want to deliver.
For more information, please see the full press release.
