This seminar has concluded. Thank you to everyone who participated.
Event Overview
Learning from the front lines of six companies: the full picture of next-generation call centers evolving with AI
Advances in AI technology are fundamentally transforming the nature of call centers.
Cutting-edge technologies such as speech recognition, natural language processing, and sentiment analysis not only reduce the workload of operators, but also make it possible to maintain consistently high-quality responses.
At the same time, there are many companies facing challenges such as, “We have introduced AI, but are not fully leveraging it,” or “Is the customer experience really improving?”
At this conference, professionals from six leading companies in the industry will take the stage to share, from a practical perspective, how they are incorporating AI into their operations and what concrete results they are achieving.
We will explore how AI-driven demand forecasting and personalized responses are contributing to higher customer satisfaction and increased LTV. Alongside successful case studies, we will provide practical know-how that you can apply in the field starting tomorrow.
| 開催日時 | 8月7日(木) 12:00〜14:30 |
|---|---|
| 会場 | 本セミナーはオンライン開催となります。 お申し込み後、メールにて視聴URLをお送りします。 お手持ちのPCまたはスマートフォンよりご参加ください。 |
| 参加費 | 無料 |
| 備考 | 競合企業様などのご参加をお断りする場合がございます。 予めご了承くださいませ。 |
Time Schedule
| タイムスケジュール | 会社名 | セミナー内容 |
|---|---|---|
| 12:00 – 12:10 | 株式会社wevnal | オープニング |
| 12:10 – 12:30 | 株式会社wevnal | チャット接点の最適化による離脱率の低減と応対精度の向上 |
| 12:30 – 12:50 | 株式会社TMJ | 「AIは“誰のため”に使うのか？」──導入事例から見る、コンタクトセンター改革の最前線 |
| 12:50 – 13:10 | AI CROSS株式会社 | ユーザー行動を変える、CX向上の新チャネル戦略 ～メッセージング改革と応対体験の進化～ |
Recommended for
・Want to improve the efficiency of call center operations
・Want to enhance the customer experience
・Want to increase satisfaction with call center and chat support
・Want to visualize and improve variations in response quality between operators using data
・Want to leverage conversation data such as call and chat logs for marketing and customer strategy
This seminar has concluded. Thank you to everyone who participated.
