This seminar has concluded. Thank you to everyone who participated.
Event Overview
In frontline operations such as sales, customer service, and call centers, organizations face critical challenges. These include the person-dependent management of sales records, inconsistent service quality, inappropriate conduct or fraud, and the need for preparedness against customer harassment. In particular, because face-to-face and telephone communications inherently "leave few records," they have long been considered areas where managing audit trails and implementing operational improvements are highly difficult.
In recent years, advancements in AI speech technology have expanded beyond mere transcription and summarization of conversations, enabling real-time application and the analysis of emotions and intent. Consequently, frontline communication is transitioning into a phase of "leveraging voice data for decision-making."
At this conference, focusing on practical challenges such as leveraging sales record data, preventing fraud, and addressing customer harassment, we will introduce the latest trends in visualizing and enhancing communication through AI voice technology, alongside specific corporate use cases.
| Date & Time | Tuesday, July 28, 1:00 PM – 5:00 PM |
| Location | Online (Available via the NEON Seminar Room) |
| Fee | Free |
| Notes | Please note that individuals from competing companies may be declined participation. We appreciate your understanding. |
Time Schedule
| Time Schedule: Tuesday, July 28 | Seminar Details |
|---|---|
| 13:00〜13:30 | [Keynote Speech] Marketing Strategies for Building Competitive Advantage in the AI Era (Tentative) Takashi Yamaoka, Professor, Faculty of Business Administration, Meijo University |
| 13:35〜14:05 | [Session 1] Turning Frontline Conversations into Protective Evidence and Offensive Assets with Notta: Unrecorded Frontline Conversations Are Your Biggest Risk Hiroki Kobayashi, B2B Marketing Director, Notta |
| 14:10〜14:40 | [Session 2] No More Waiting! Next-Generation Customer Experiences Driven by Voice Jack Teramura, Japan Head of Marketing (Japan & Korea) |
| 14:45〜15:15 | [Session 3] Solving "Person-Dependent" Phone Support with AI: Phone AI Agents Replicating Expert Operator Quality 24/7 Tomoki Morikawa, Head of BOTCHAN AICALL Business, wevnal |
| 15:20〜15:50 | [Session 4] Turning Voice into a Business Asset: "AI-First Management" Transforming Customer & Employee Dialogue Data into Corporate Value Daisuke Masaki, Executive Officer, Head of Partner Alliance & Treasure AI Voice, Treasure Data |
| 15:55〜16:25 | [Session 5] Optimizing the Division of Labor Between Humans and Voice AI to Enhance CX: Latest Case Studies in Call Centers, TV Shopping, and Local Governments Masanori Morishita, Representative Director & CEO, Verbex |
| 16:30〜17:00 | [Special Lecture] The End of "Unrecorded Frontline Operations": A New Era of Frontline Communication DX Powered by AI Voice Kensuke Ozawa, AICX Association |
Recommended for
We look forward to welcoming executives, members of digital transformation initiatives, key decision-makers from engineering teams, and all interested parties.
【Organized】
Nikkei Inc.
【Co-hosts】
Notta、ElevenLabs Japan、wevnal、Treasure、Verbex
This seminar has concluded. Thank you to everyone who participated.