This seminar has concluded. Thank you to everyone who participated.
Event Overview
We are currently offering a limited-time on-demand archive of this conference, originally held on July 28. The archive will be available from Thursday, August 6 to Saturday, September 5, 2026. If you were unable to attend the live event, we highly encourage you to take this opportunity to watch the sessions.
In frontline operations such as sales, customer service, and call centers, organizations face critical challenges: the over-reliance on individuals for interaction records, inconsistent service quality, inappropriate or fraudulent conduct, and the growing need to prepare for customer harassment. Face-to-face and phone communications, in particular, have traditionally left few concrete records, making audit trailing and operational improvement difficult.
However, recent advancements in AI voice technology have transformed this landscape. Moving beyond simple transcription and summarization, AI can now analyze emotions and intent in real time. We have entered a new phase where frontline communication relies on leveraging voice data for strategic decision-making.
This conference addresses practical challenges—such as utilizing sales interaction data, preventing fraud, and countering customer harassment. We will explore the latest trends in visualizing and enhancing communication through voice AI, along with concrete case studies of successful corporate implementations.
| Date & Time | Thursday, August 6 – Saturday, September 5, 2026 |
| Location | Online (Available via the NEON Seminar Room) |
| Fee | Free |
| Notes | Please note that individuals from competing companies may be declined participation. We appreciate your understanding. |
Time Schedule
| Time Schedule | Seminar Details |
|---|---|
| 30min | [Keynote Speech] Marketing Strategies for Building Competitive Advantage in the AI Era (Tentative) Takashi Yamaoka, Professor, Faculty of Business Administration, Meijo University |
| 30min | [Session 1] Turning Frontline Conversations into Protective Evidence and Offensive Assets with Notta: Unrecorded Frontline Conversations Are Your Biggest Risk Hiroki Kobayashi, B2B Marketing Director, Notta |
| 30min | [Session 2] No More Waiting! Next-Generation Customer Experiences Driven by Voice Jack Teramura, Japan Head of Marketing (Japan & Korea) |
| 30min | [Session 3] Solving "Person-Dependent" Phone Support with AI: Phone AI Agents Replicating Expert Operator Quality 24/7 Tomoki Morikawa, Head of BOTCHAN AICALL Business, wevnal |
| 30min | [Session 4] Turning Voice into a Business Asset: "AI-First Management" Transforming Customer & Employee Dialogue Data into Corporate Value Daisuke Masaki, Executive Officer, Head of Partner Alliance & Treasure AI Voice, Treasure Data |
| 30min | [Session 5] Optimizing the Division of Labor Between Humans and Voice AI to Enhance CX: Latest Case Studies in Call Centers, TV Shopping, and Local Governments Masanori Morishita, Representative Director & CEO, Verbex |
| 30min | [Special Lecture] The End of "Unrecorded Frontline Operations": A New Era of Frontline Communication DX Powered by AI Voice Kensuke Ozawa, AICX Association |
Recommended for
We look forward to welcoming executives, members of digital transformation initiatives, key decision-makers from engineering teams, and all interested parties.
【Organized】
Nikkei Inc.
【Co-hosts】
Notta、ElevenLabs Japan、wevnal、Treasure、Verbex
This seminar has concluded. Thank you to everyone who participated.